Answering for your business, just how you like it.
Live, Local Telephone Specialists
Live Operator
Providing information to callers without involving a telephone specialist may be the solution you’ve been looking for. With robocalls on the rise, these interruptions aren’t just frustrating—they can also drive up costs as your staff or service team spends time handling them. Ask us about call screening solutions that help reduce unnecessary expenses while ensuring your customers, patients, or clients continue to receive prompt, professional, and high-quality service.
Call Screening
Providing information to callers without involving a telephone specialist may be the solution you’ve been looking for. With robocalls on the rise, these interruptions aren’t just frustrating—they can also drive up costs as your staff or service team spends time handling them. Ask us about call screening solutions that help reduce unnecessary expenses while ensuring your customers, patients, or clients continue to receive prompt, professional, and high-quality service.
Virtual Receptionist
For businesses that don’t have full-time staff to answer their phones, our call patching service provides a seamless solution. Incoming calls are answered by our trained agents and immediately connected directly to you and your office staff, just as if your receptionist were in the office. This ensures that every call reaches the right person in real time, maintaining a professional presence for your business while giving you the flexibility to stay focused on your work.
Emergency Alert Monitoring
Emergencies can happen at any time, in any industry. With today’s technology, alerts can come via text, phone call, or email—but it’s easy for them to be missed. At Total Recall Solutions, we monitor these notifications around the clock, ensuring that the right staff are contacted promptly with accurate information, so no critical alert goes unnoticed.
Service Call Dispatch
Total Recall Solutions can streamline your service call operations by acting as the first point of contact for your customers. Calls are answered promptly and professionally, with all necessary details—such as location, issue, and priority—collected accurately. The service then dispatches this information directly to your on-call technicians or service team, ensuring timely responses and efficient coordination. This improves customer satisfaction and allows your staff to focus on completing jobs
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Specialized and Secure Message Delivery
HIPAA Compliant On-Call Messaging
Protecting patients’ health information is our top priority. Delivering patient information to on-call providers must be timely, efficient, and reliable. At Total Recall Solutions, we offer multiple secure messaging options to meet your needs, including TigerConnect, Onviguard, Amion, DocHalo, and more. If you’re not currently receiving secure messages, contact us today to learn how we can help streamline communication while keeping patient information safe.
Secure Portal Office Message Retrieval
Accessing your daily or nightly messages is quick and easy through our secure online portal. Say goodbye to waiting for faxes or losing messages in your inbox—our system keeps all messages stored for a full year, accessible anytime from any web browser.
Additional Message Delivery Options For All Industries
Text Messaging
Truly a convenient, "at your fingertips" option for receiving time sensitive information while on-the-go.
Email or Fax Notification
Whether on a schedule or sent as soon as a message is taken, conveniently receiving copies of messages by email or fax keeps you and your staff informed quickly.
Voicemail
Most commonly used to deliver routine office messages, having a private voicemail box allows callers to leave a message without the need of human interaction.
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