About Us
We care about your business.
Since 1991, Total Recall Solutions has been a trusted 24/7 answering service for businesses and medical professionals across Western New York and the surrounding areas. With over three decades of experience, we've built our reputation on two key values: accuracy and genuine care for every caller.
We understand that every call matters — whether it’s a client reaching out after hours, a patient needing reassurance, or an urgent business inquiry. Our highly trained team is dedicated to representing your business with professionalism, empathy, and precision around the clock.
At Total Recall Solutions, we don't just take messages — we become an extension of your team. Whether you're in healthcare, legal services, property management, or any other industry, we tailor our services to fit your unique needs and ensure your callers feel heard, respected, and valued.
Experience the difference of a local service that puts people first — one call at a time.
James Galvin - Sr. VP - Tech & Ops
James’s expertise in operations management has been vital to improving efficiency and ensuring smooth company operations. His strategic insight and customer-first mindset strengthen the trusted reputation of Advance Communications and Total Recall Solutions.
Denise Morel - Director of Operations
Denise is recognized for her hands-on leadership, exceptional work ethic, and ability to lead by example. Her customer-focused approach—listening carefully to client needs and striving to exceed expectations—makes her an invaluable asset to both our team and our customers.
